Refund policy
14-day returns on unopened product
If the product isn't right for you, return it unopened and unused within 14 days of delivery for a store credit or exchange. We don't refund change-of-mind returns.
Faulty or damaged product
If a product arrives damaged, broken or faulty, email a photo and your order number to crewstylistsofhair@gmail.com within 7 days of delivery. We'll either replace it or fully refund you — your call.
How to return
- Email crewstylistsofhair@gmail.com with your order number and reason for return.
- We'll reply with the return address and instructions.
- Post the product back at your cost (unless faulty — we cover postage both ways for faulty product).
- Once we receive it, we'll issue your store credit or exchange within 3 business days.
What we can't accept back
- Opened product (hygiene)
- Gift cards and vouchers
- Sale items, bundles or final-sale products
- Product returned more than 14 days after delivery
Salon services
If you're not happy with a service, tell us within 7 days and we'll book you in with one of our senior stylists to adjust — free of charge. We don't refund services already performed.
Your rights
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act or Fair Trading Act.